Our Semi Dedicated Staff Plan is built of Subject Experts who is Industry recognized and Internationally Certified; the idea of semi dedicated staff is minimizing the support cost by sharing the team on few technical projects on same time. The response time may not be exactly as dedicated staff but you will be satisfied with the overall performance and the skills of our system administrators.

Key Features

Unlimited Tickets Support

  • Dedicated Support Team
  • Unlimited Tickets ( WHMCS, Kayako or any Custom Support Desk )
  • Tickets Escalation to Concerned Department

Server Management

  • Full Server Management Plan
  • Server Security
  • Service Optimizations
  • Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)

Response Time 30Min as per SLA

  • Initial Response within 30Min to your Clients
  • Routine follow-up with the Tickets
  • Escalating Tickets to Proper Department (Sales or Billing)
  • Pre-Sales Support
  • Get Necessary Details from Clients to Fix the Issues Quickly

Basic & Advance Security

  • Server Securing and Hardening
  • Firewall Installation & Configurations
  • Alerts on Brute Force Attacks
  • Rootkit and Root Access Alerts
  • PHP Hardening
  • Re-Secure a Server after Intrusion
  • Root Email Alerts
  • And Many Moreā€¦

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