Fully-Dedicated Support
Technical Support Services
- Technical Support
- SARPS Technologies
Our Dedicated Staff Plan is built of Subject Experts who is Industry recognized and Internationally Certified; This will delegate the dedicated expert team who will work in for you from our Indian office 24×7 a day if you go with 4 Tech. The skills of these system administrators can be used to perform Complex Technical issues, Server Managements, Live Chats and Installations of Customized Third Party Scripts based on your immediate needs.
Key Features
Unlimited Tickets Support
- Dedicated Support Team
- Unlimited Tickets ( WHMCS, Kayako or any Custom Support Desk )
- Tickets Escalation to Concerned Department
Server Management
- Full Server Management Plan
- Server Security
- Service Optimizations
- Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)
Response Time 30Min as per SLA
- Initial Response within 30Min to your Clients
- Routine follow-up with the Tickets
- Escalating Tickets to Proper Department (Sales or Billing)
- Pre-Sales Support
- Get Necessary Details from Clients to Fix the Issues Quickly
Basic & Advance Security
- Server Securing and Hardening
- Firewall Installation & Configurations
- Alerts on Brute Force Attacks
- Rootkit and Root Access Alerts
- PHP Hardening
- Re-Secure a Server after Intrusion
- Root Email Alerts
- And Many More…
Related services
Semi-Dedicated Support
A shared team of certified experts handling tickets and server management at a lower cost, with a 30-minute initial response.
Read moreLive Chat Support
Trained, well-spoken chat agents who answer your sales and support chats quickly and effectively.
Read moreBilling Support
Experienced staff who handle invoices, plan changes and payment questions for hosting businesses, by chat or ticket.
Read more
Interested in Fully-Dedicated Support?
Tell us what you need and we will get back to you.
