SARPS Technologies

People behind your peace of mind

Technical Support

Server management, ticket, live chat and billing support from certified system administrators — so your hosting and online business run smoothly.

Technical Support inquiryOur services
Illustrative technical support specialist with a laptop and headset
Support workspace
Your support desk

Every request.
In the right hands.

A question comes inTicket, chat or email
An expert takes overDiagnosis through resolution

Follow-up built in

Behind every healthy server

A little care.
A lot of confidence.

MonitorProtectOptimise
1 minFirst response under our SLA
LinuxWindowscPanel
  • Server management
  • Live chat
  • Ticket support
  • Security

Service overview

A support team that works as part of yours

One team. Shared priorities.

Let’s talk support

Expert support.
Without the hiring overhead.

Industry-recognised, internationally certified specialists in India, supporting web hosting companies and online businesses. Give your customers knowledgeable help without hiring and training a team of your own.

Shared expertise

Semi-dedicated

A team shared across a few projects to keep your costs low.

Flexible, cost-conscious supportYour team, exclusively

Fully dedicated

Specialists focused only on your business, with coverage up to 24×7.

Dedicated attention

Add live chat and billing support when your customers need a conversation.

1 min
First response
under our support SLA
Certified
Experienced
system administrators
Real people
Live conversations.
Clear answers.

Our services

Technical support services

Four ways to get expert help, from shared teams to your own dedicated staff.

One support headset connected to three client laptops, representing a team shared across several projects

Semi-Dedicated Support

A shared team of certified experts handling tickets and server management at a lower cost, with a 30-minute initial response.

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Dedicated server and support headset

Fully-Dedicated Support

Your own dedicated team of system administrators, working only for you from our India office — up to 24×7.

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Smartphone with violet chat bubbles

Live Chat Support

Trained, well-spoken chat agents who answer your sales and support chats quickly and effectively.

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Invoice clipboard, calculator and payment card

Billing Support

Experienced staff who handle invoices, plan changes and payment questions for hosting businesses, by chat or ticket.

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See how our support team works

Inside the support desk

SARPS / Support in action

A request arrives, an administrator diagnoses it, the fix and security checks are applied, and the customer gets a confirmed resolution.

Key features

What our support covers

Troubleshooting & issue resolution

Diagnosis and fixes for server, website, email and application problems, escalated to the right specialist when needed.

Server management

Full server management plans on Linux (cPanel, Plesk, DirectAdmin) and Windows (Plesk, Helm), including service optimisation.

Security & hardening

Server hardening, firewall set-up and configuration, brute-force and rootkit alerts, PHP hardening and more.

30-minute response

Initial response to your customers within 30 minutes under our SLA, with routine follow-up on every ticket.

Maintenance & optimisation

Ongoing updates, tuning and checks that keep servers stable and fast.

Installations & custom scripts

Installation and configuration of customised third-party scripts, based on your immediate needs.

How we keep things running

From the first message to a confirmed fix

Every request follows the same clear path, so nothing gets lost and customers always know where things stand.

  1. 01

    Request received

    A ticket or chat arrives through your WHMCS, Kayako or custom support desk.

  2. 02

    First response

    Initial reply within 30 minutes under the SLA, with pre-sales questions answered too.

  3. 03

    Diagnose & fix

    Our system administrators investigate and resolve the issue.

  4. 04

    Escalate if needed

    Sales, billing or senior-level issues go to the right department quickly.

  5. Follow up

    Routine follow-up until the customer confirms everything works.

Platforms we support

Tools and platforms we work with

From the server to the support desk,
we work with the tools you already use.

Linux environments

Linux

cPanel / WHMPleskDirectAdmin

Linux servers with cPanel/WHM, Plesk and DirectAdmin

Windows environments

Windows

PleskHelm

Windows servers with Plesk and Helm

Support operations

WHMCS + Kayako

BillingHelp desksCustom desks

WHMCS, Kayako and custom support desks

Beyond the platform
  • Live chat platforms for sales and support
  • Billing queries, invoices, plan changes and online-payment issues
  • Pre-sales and technical questions from your customers

Why choose us

Why companies trust our support

Certified experts

Industry-recognised, internationally certified system administrators and trained support staff.

Timely assistance

A 30-minute initial response under our SLA and round-the-clock options with a dedicated team.

A team that fits you

Share a team to save cost, or have your own dedicated staff working only for you.

Hosting-industry experience

We have supported multiple web hosting companies, so we know the platforms and the questions.

Clear communication

Good writing and communication skills, so your customers feel looked after.

Cost-effective

Expert help at a fraction of the cost of hiring, training and managing an in-house team.

Need dependable technical support?

Tell us about your servers, platforms and customers and we will suggest the right support plan.

Send an inquiryContact us